Refunds & Cancellation

1. Cab journeys

If you cancel

• More than 1 hour before pickup — free cancellation, full refund of anything paid.
• Within the last hour before pickup, or a no-show — the booking is non-refundable, because the vehicle and driver have already been committed to your trip.

If we or the operator cancel

You get a full refund of everything paid, and we will try to arrange an equivalent vehicle first. If a vehicle arrives that is materially below the class you booked and you decline it, that is treated as our cancellation, not yours.

Journeys cut short

If a trip is abandoned partway for a reason within the operator’s control — breakdown, driver conduct, missing permits — we refund the unused portion of the fare. If it is cut short at your request, the distance and time already run remain payable.

What is never refundable

Amounts you pay directly to a driver on the road — tolls, parking, state permits, entry fees — are outside our billing and cannot be refunded by us. Keep the receipts; they are yours to claim.

2. Enquiries are not bookings

In cities where our operator network is still being built, our site accepts an enquiry rather than a booking, and takes no payment. Nothing is charged, so there is nothing to refund — you are free to walk away at any point until you confirm a quoted price with us in writing.

3. Software subscriptions

• Free trials cost nothing and can be abandoned at any time without a charge.
• Paid subscriptions are billed in advance for the chosen period. You may cancel at any time; the cancellation stops the next renewal and access continues to the end of the period already paid for.
• Part-months and unused seats within a paid period are not refunded, except where clause 4 applies.
• Annual plans cancelled within 7 days of the first payment, with no material use of the service, are refunded in full.

4. When we get it wrong

If you were charged in error, charged twice, or the service was unusable for a prolonged period because of a fault on our side, tell us and we will refund it. We would rather return money than argue about it.

5. How refunds are paid

Refunds go back by the same route the payment arrived — the original card, UPI ID or bank account. Once we approve a refund we release it within 3 working days; the money typically reaches you within 5–7 working days, depending on your bank. We will not ask for your card number, CVV, PIN or an OTP to process a refund; anyone who does is not us.

6. How to ask

Email info@dash2wheel.com or call +91 731-4397522 with your booking or invoice reference. We acknowledge within one working day and decide within five.

Contact us

Dash2Wheel
B-9, Neha Apt
Near Tower Square
Indore – 452001
Madhya Pradesh, India
Email: info@dash2wheel.com
Office: +91 731-4397522
Sales: +91 89825 98676
Support: +91 70002 93640
Hours: Monday – Saturday, 10:00 AM – 8:00 PM (IST)