White-Label Partner Programme

D2W-WL-TC

White-Label Partner
Terms & Conditions

The standard terms on which D2W Mobility provides its white-label travel technology to partner agencies and to the agents they onboard.

Document codeD2W-WL-TC
Version1.1
Effective date24 September 2026
SupersedesVersion 1.0, effective 15 September 2026
Issued byD2W Mobility (Dash2Wheel), Indore
Applies toWhite-label Partners, their Agents and every user of a Partner-branded Desk

Document control

Version and statusVersion 1.1 — reissued in full
OwnerD2W Mobility (Dash2Wheel), B-9, Neha Apartment, Near Collector Office, Indore – 452001
Related documentsD2W-WL-POL White-Label Partner Policies v1.1 · D2W-WL-AGR White-Label Partner Agreement v1.1
What changed in version 1.1. Clause 1.3 and new clause 1.6 — accepting these Terms on the Desk, and the record D2W keeps of it. New clause 10.7 — who holds and is answerable for an Agent's money where a Partner funds its own Agents. Clause 2.1(c) — the Agency Code example now matches what the Platform issues. Clause 16.5 — where the Platform is hosted. Clause 20.3 — a floor under the liability cap. New clause 21.6 — change of control. New clause 26.7 — continuity if D2W ceases to trade. Related documents are now named with their versions.

Contents

1. About these Terms

1.1
These White-Label Partner Terms & Conditions (the "Terms") are issued by D2W Mobility, trading as Dash2Wheel and D2W Travel AI ("D2W", "we", "us"), with its principal place of business at B-9, Neha Apartment, Near Collector Office, Indore – 452001, Madhya Pradesh, India.
1.2
These Terms govern the use of the D2W Platform by a travel business that operates it under its own brand (the "Partner"), by the travel agencies the Partner onboards (the "Agents"), and by every person who signs in to a Partner-branded Desk.
1.3
A Partner accepts these Terms by signing the White-Label Partner Agreement, by signing an order form that refers to them, or by accepting them on the Desk as described in clause 1.6, whichever happens first. An Agent accepts them when its authorised user accepts them on the Desk, and in any event when it uses the Platform.
1.4
If documents conflict, they apply in this order: (a) the signed White-Label Partner Agreement and its Schedules; (b) a signed order form; (c) these Terms; (d) the White-Label Partner Policies (D2W-WL-POL). A later-dated signed document prevails over an earlier one on the same subject.
1.5
A person accepting these Terms for a business confirms that they are authorised to bind that business.
1.6
Acceptance on the Desk. The Platform asks the account owner to accept these Terms and the Policies before the account can make its first Booking, and again whenever a new version takes effect.
  1. Acceptance is given by the owner reading the documents, typing their own name, and confirming that they are authorised to accept for the business. It is an electronic record and an electronic signature under the Information Technology Act, 2000, and it binds the business as a signature on paper would.
  2. D2W records, for each acceptance, the document code and version, the agency, the user account, the name and role typed, the date and time, the originating IP address and the browser reported. That record is retained for the life of the account and for 8 years afterwards, and either Party may produce it as evidence of acceptance.
  3. Until the current versions are accepted, the Platform will not confirm a Booking for that account. Nothing else about the account is affected.
  4. D2W will produce a copy of an agency's own acceptance record to that agency on request.

2. Definitions

2.1
In these Terms, unless the context requires otherwise:
  1. "Account" means a login-protected account on the Platform held by the Partner, an Agent or one of their users.
  2. "Admin Console" means the D2W-operated console used to approve accounts, verify payments, manage offers and administer the Platform.
  3. "Agency Code" means the unique identifier the Platform issues to each agency. For an Agent of a Partner it is made of the Partner's short name, the Agent's city code and a serial number, in the form VX-GWL0001. It is issued once the agency's city is on record and is not changed afterwards.
  4. "Agent" means a travel agency, tour operator or travel professional onboarded by the Partner onto the Partner's Desk.
  5. "Booking" means a flight, hotel, holiday package, transfer or other travel product confirmed through the Platform with a Supplier reference, PNR or confirmation number.
  6. "Business Day" means a day other than a Sunday or a public holiday in Indore, Madhya Pradesh.
  7. "Customer" means an end traveller or client of the Partner or of an Agent.
  8. "Desk" means the Partner-branded travel desk served on the Partner Domain, through which the Partner and its Agents use the Platform.
  9. "Enquiry" means a request for a travel product that has not been confirmed by a Supplier. An Enquiry is not a Booking and carries no fare commitment.
  10. "Fees" means the amounts payable to D2W under the Agreement, an order form or these Terms.
  11. "Override Commission" means the commission, if any, that the Agreement allows the Partner to earn on Bookings made by its Agents.
  12. "Partner Brand" means the Partner's trade names, product names, logos, colours and domain names.
  13. "Partner Domain" means the internet domain owned or controlled by the Partner on which the Desk is served.
  14. "Partner-Funded Agent" means an Agent whose Wallet is funded by its Partner under clause 10.7, rather than by a payment to D2W.
  15. "Personal Data" has the meaning given in the Digital Personal Data Protection Act, 2023.
  16. "Platform" means D2W's software, services, APIs, AI features, Admin Console and related documentation, as updated from time to time.
  17. "Policies" means the White-Label Partner Policies (D2W-WL-POL), as updated from time to time.
  18. "Supplier" means an airline, consolidator, global distribution system, hotel, bed bank, ground handler, transport operator or other third party that supplies the travel product behind a Booking.
  19. "Wallet" means the prepaid balance an agency holds on the Platform as an advance against Bookings and Fees.
2.2
Headings are for convenience only. "Including" means "including without limitation". Words in the singular include the plural.

3. The White-Label Programme

3.1
Under the programme, D2W makes the Platform available to the Partner under the Partner Brand. As commissioned under the Agreement, this includes:
  1. a branded Desk on the Partner Domain;
  2. search, quotation and booking of flights, hotels and holiday packages through connected Suppliers;
  3. AI-assisted itineraries, quotations and customer messages;
  4. Wallet, invoicing and quotation documents;
  5. onboarding and management of the Partner's Agents, including plans, user seats and Agency Codes;
  6. reports on the quotations, Bookings and earnings of the Partner and its Agents.
3.2
D2W develops the Platform continuously. We may add, change or withdraw features, Suppliers or integrations. We will not materially reduce the core functions of search, quotation, booking, Wallet and Agent management during a paid term without giving the Partner at least 30 days' written notice.
3.3
Features labelled "beta", "preview" or "early access" are provided as they are, may change without notice, and are excluded from service levels.
3.4
The programme is non-exclusive. D2W may appoint other partners, including in the same city or territory, and may sell the Platform directly under the D2W brand.

4. Eligibility, Onboarding and KYC

4.1
The Platform is available only to businesses lawfully constituted in India, or in another country D2W approves in writing, that are engaged in the travel trade. Individuals must be at least 18 years old.
4.2
Accounts are not self-activating. The Partner and each Agent must complete D2W's know-your-customer (KYC) process described in the Policies. D2W may approve, hold or decline an application, and need not give reasons for declining.
4.3
The Partner is responsible for collecting and verifying the KYC documents of each Agent it onboards, keeping them for as long as the law requires, and producing them to D2W within 3 Business Days of a request.
4.4
An Agency Code identifies an account on the Platform. It is not a licence, registration, accreditation or recognition by any authority. No one may represent it as one.
4.5
Changes to verified business details, such as legal name, address, city, GSTIN, PAN or bank account, take effect only after D2W approves them. A change of legal name must be supported by the document on which the new name appears, identified in the request. Changing a city does not change an Agency Code that has already been issued.

5. Partner Brand and Domain

5.1
The Partner owns or controls the Partner Domain. It is responsible for renewing the domain and for keeping the DNS records D2W specifies in place. D2W provisions and renews the TLS certificate for the Desk while those records remain correct.
5.2
The Partner grants D2W a non-exclusive, royalty-free licence to use the Partner Brand for the term, solely to operate, display and support the Desk, and to prepare documents and communications generated through it.
5.3
The Partner warrants that it has the right to use the Partner Brand, and that the Partner Brand does not infringe the rights of any third party.
5.4
Where it is technically or legally necessary, D2W may identify itself as the technology provider. This includes legal notices, security and account emails, invoices issued by D2W, and communications with Suppliers or authorities. System emails may be sent from a D2W-controlled domain.
5.5
Neither the Partner nor its Agents may claim to hold an IATA accreditation, a recognition from the Ministry of Tourism, an airline appointment or any other licence or accreditation that they do not actually hold.

6. Agents of the Partner

6.1
The Partner may create Agents on its Desk, assign each Agent a plan and a number of user seats, and suspend or reactivate its Agents, within the limits of the Agreement.
6.2
The relationship between the Partner and each Agent, including prices, subscription charges, credit, funding, commission and support, is a contract between those two parties alone. D2W is not a party to it and has no liability under it.
6.3
The Partner is responsible for the acts and omissions of its Agents on the Platform as if they were its own. This includes each Agent's compliance with these Terms and the Policies.
6.4
The Partner must pass these Terms and the Policies on to its Agents, or impose terms on them that are no less protective of D2W. The Platform asks each Agent to accept these Terms and the Policies on the Desk under clause 1.6; that does not reduce the Partner's obligation under this clause.
6.5
D2W may suspend an Agent or a user immediately where it reasonably suspects fraud, a security threat, a sanctions or legal breach, or harm to Customers or Suppliers. It will tell the Partner promptly and give reasons where the law allows.
6.6
An Agent that the Partner suspends or closes cannot continue on the Desk. Its data is handled as described in clause 21 and in the Policies.

7. Accounts, Logins and Security

7.1
Every login is personal to one named individual. Logins must not be shared.
7.2
The Partner and each Agent must keep credentials confidential, use strong passwords, enable two-factor authentication where the Platform offers it, and remove the access of a departing staff member within 24 hours.
7.3
Activity carried out under an Account is treated as authorised by the holder of that Account, unless the holder notified D2W of suspected misuse before the activity took place.
7.4
Suspected unauthorised access must be reported to D2W within 24 hours of discovery, at info@dash2wheel.com or on +91 70002 93640.
7.5
D2W keeps audit logs of significant account, payment and administrative events. The Partner consents to that logging and to D2W using the logs to investigate disputes, fraud and security incidents.

8. Search Results, Fares and Quotations

8.1
Fares, availability, schedules, hotel content, images and descriptions come from Suppliers and change constantly. A price shown in search results or in a quotation is not guaranteed until the Booking is confirmed with a PNR or confirmation number.
8.2
A quotation generated on the Desk is an offer made by the Partner or Agent to its own Customer. The Partner or Agent decides its markup, service charges and taxes, and is responsible for the accuracy, legality and tax treatment of what it quotes.
8.3
AI-generated itineraries, quotations and messages are drafting aids. They may contain errors and must be checked by a responsible person before they are sent to a Customer or relied upon. D2W is not liable for AI-generated content that was sent without that review.
8.4
Visa, health, customs and travel-advisory information on the Platform is for general guidance only. Customers must confirm requirements with the relevant embassy, carrier or authority.

9. Bookings and Ticketing

9.1
A Booking is confirmed only when the Platform shows a Supplier reference, PNR or confirmation number. Until then it is an Enquiry or a pending request, whatever other wording a screen or message uses.
9.2
The user making a Booking must enter passenger names exactly as they appear on the travel document, along with correct contact details, dates and document data. Charges for name corrections, reissues or denied boarding caused by incorrect data are borne by the Partner or Agent.
9.3
Every Booking is subject to the Supplier's conditions, including fare rules, baggage rules, check-in times, hotel policies and cancellation charges. These are shown or linked at the time of booking where the Supplier provides them. The Partner or Agent must bring them to the Customer's attention.
9.4
The Partner and its Agents must not make speculative, duplicate, fictitious or churning bookings, hold inventory they do not intend to buy, or book in order to obtain fares for display or resale elsewhere.
9.5
Where a Supplier raises a debit memo, penalty or charge that results from the Partner's or an Agent's conduct, D2W may recover the amount together with reasonable handling costs. Examples include an airline agency debit memo (ADM) for a booking-policy breach, a no-show penalty or a fare-rule violation.
9.6
Schedule changes, cancellations and service failures by a Supplier are handled as described in the Policies. D2W will pass on information and refunds it receives from the Supplier, but does not guarantee a Supplier's performance.
9.7
Holiday packages and group bookings may need a deposit, a final payment by a stated date and a signed passenger list. If these are not provided on time, the Supplier may release the booking.

10. Payments, Wallet and Credit

10.1
Bookings are paid from the booking agency's Wallet unless D2W has agreed another method in writing. A Booking will not be confirmed if the Wallet holds too little.
10.2
Wallet top-ups are made by bank transfer or UPI to the account the Platform shows on the Desk for that agency, which is D2W's account, or, for a Partner-Funded Agent, the Partner's own account under clause 10.7. A top-up is credited only after the account holder shown on the Desk verifies that the funds have been received. D2W will never ask for money to be paid to a personal account or to an individual.
10.3
The Wallet is an advance against Bookings and Fees on the Platform. It is not a deposit, does not earn interest, cannot be transferred to another agency, and can be withdrawn only as the Policies describe.
10.4
D2W does not extend credit unless it has signed a credit arrangement that states the limit, the security and the repayment terms.
10.5
Where a Customer pays by card or another online method through a payment gateway, the Partner or Agent is responsible for chargebacks, disputed payments and gateway charges connected with its Bookings. D2W may debit the Wallet to recover them.
10.6
Prices and Fees are in Indian Rupees unless stated otherwise. Goods and services tax, tax collected at source (TCS), tax deducted at source (TDS) and other taxes apply as required by law and are shown separately where the law requires.
10.7
Partner-funded Agents. A Partner may choose to fund its own Agents. Where it has done so, and the Platform shows the Partner's account to that Agent:
  1. the Agent pays the Partner directly, into the Partner's own account. That payment is a transaction between the Agent and the Partner. D2W is not a party to it, does not receive those funds, and holds no money belonging to that Agent;
  2. the Partner confirms the receipt on the Desk, and the amount moves out of the Partner's own Wallet into the Agent's. Nothing is created: the Platform never holds more than the Partner has actually paid D2W;
  3. the Partner alone is answerable to that Agent for the amount received, for crediting it, for any delay, for any refund, and for returning any balance. Any claim by a Partner-Funded Agent in respect of money it paid its Partner lies against that Partner and not against D2W;
  4. a withdrawal by a Partner-Funded Agent returns its Platform balance to the Partner, and the Partner pays the Agent from its own bank account, because that is where the money came from;
  5. D2W holds, verifies and settles funds only for its own direct agencies and for the Partner's own balance. Clause 10 otherwise applies between D2W and the Partner alone.
Where the Partner has not chosen to fund its Agents, its Agents pay D2W directly and the rest of clause 10 applies to them as it does to any agency.

11. Fees, Override Commission and Invoicing

11.1
The Partner pays the Fees set out in the Agreement or order form. These may include a platform or licence fee, a per-active-Agent monthly fee and charges for additional services. Unless stated otherwise, Fees are exclusive of GST and are payable in advance.
11.2
D2W issues invoices to the Partner. Invoices are due within 7 days of issue unless the Agreement states otherwise.
11.3
If an invoice is overdue, D2W may charge interest at 1.5% per month, or the maximum rate allowed by law if lower, from the due date until payment. If an invoice remains unpaid 15 days after a written reminder, D2W may suspend the Desk.
11.4
A Partner that disputes an invoice must raise the dispute in writing, with reasons, within 15 days of the invoice date, and must pay the undisputed part on time.
11.5
Where the Agreement grants an Override Commission, it accrues only on Bookings that are confirmed and not cancelled or refunded. Amounts reversed by a cancellation, refund, chargeback or Supplier recall are deducted from the Partner's commission balance.
11.6
The Partner may request a payout of its commission balance through the Desk. D2W settles an approved payout to the Partner's verified bank account after reconciliation and net of applicable TDS, within the cycle stated in the Policies.
11.7
D2W may set off any amount the Partner owes it against the Partner's commission balance or Wallet.
11.8
Where D2W has agreed a free period or has waived the subscription for an agency, no platform or licence fee is payable for that period. A waiver is recorded on the account, applies until D2W withdraws it on 30 days' written notice, and does not waive any other Fee, any Supplier charge or any amount already due.

12. Cancellations, Changes and Refunds

12.1
Cancellations, amendments and refunds of Bookings follow the Supplier's rules and the Booking, Cancellation & Refund Policy in the Policies.
12.2
Refunds depend on the Supplier. D2W releases a refund only after the Supplier has refunded or credited D2W, and only for the amount it actually receives, less any cancellation charges and non-refundable service fees.
12.3
Subscription and platform Fees are non-refundable once the period they cover has started, except as the Agreement provides or where D2W charged in error.
12.4
A refund on a Booking made by a Partner-Funded Agent is credited to that Agent's Wallet on the Platform. Returning it in money to the Agent, where the Agent asks for that, is the Partner's responsibility under clause 10.7.

13. Acceptable Use

13.1
The Partner, its Agents and their users must not:
  1. use the Platform for any unlawful, fraudulent or deceptive purpose, or to facilitate money laundering, human trafficking, sanctions evasion or the carriage of prohibited goods;
  2. make Bookings using stolen or unauthorised payment instruments or identity documents;
  3. access, probe, scan, overload or disrupt the Platform, or try to bypass authentication, rate limits or tenant boundaries;
  4. scrape, harvest or bulk-export fares, content or data, or use automated tools other than the APIs D2W provides;
  5. copy, modify, reverse engineer, decompile or create derivative works of the Platform, or use it to build a competing product;
  6. resell, sublicense or provide access to the Platform to anyone other than the Partner's own Agents through the Desk;
  7. send unsolicited commercial messages, or contact Customers without the consent the law requires;
  8. upload malware, or content that is defamatory, obscene, infringing or otherwise unlawful;
  9. misrepresent their identity, their business, a fare, an accreditation, or a Customer's consent.
13.2
D2W may remove content, block traffic, cancel unconfirmed requests or suspend Accounts to stop a breach of this clause. It may also report conduct to Suppliers, payment networks or authorities.

14. Intellectual Property

14.1
D2W and its licensors own the Platform and all intellectual property rights in it, including software, source code, designs, workflows, AI prompts and models, documentation, and every improvement to them. Nothing in these Terms transfers ownership of the Platform.
14.2
Subject to payment of Fees and compliance with these Terms, D2W grants the Partner a limited, non-exclusive, non-transferable and revocable right to use the Platform for the term. The Partner may extend that use to its Agents through the Desk for their own travel business.
14.3
Source code is not provided. White-labelling changes the presentation of the Platform. It does not give the Partner any ownership of, or right to host, the software.
14.4
The Partner and its Agents keep ownership of the data and content they submit. They grant D2W the rights needed to host, process, back up and transmit it to run the Platform.
14.5
D2W may use aggregated and de-identified usage data, which does not identify the Partner, an Agent or any individual, to operate, secure and improve the Platform.
14.6
D2W may use any suggestions or feedback freely, without obligation.

15. Data Protection and Confidentiality

15.1
Each party must comply with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.
15.2
For the Personal Data of Customers that the Partner and its Agents enter on the Desk, the Partner (or the relevant Agent) is the Data Fiduciary and D2W processes the data on their behalf. For account, KYC, billing and security data about the Partner and its users, D2W is the Data Fiduciary. The Privacy & Data Protection Policy in the Policies governs both roles in more detail, including where the data is hosted.
15.3
Each party must keep the other's non-public business, technical and commercial information confidential. It may use that information only for the purpose of the programme, and may disclose it only to personnel and advisers who need to know it and who are bound by confidentiality, or where the law requires.

16. Third-Party Suppliers and Hosting

16.1
Suppliers are independent businesses. D2W is not an airline, carrier, hotel or tour operator. It does not own, operate or control any travel product sold through the Platform.
16.2
The contract for carriage, accommodation or other travel services is between the Customer and the Supplier, subject to the Supplier's own terms. The Partner or Agent is responsible for its relationship with its Customer.
16.3
D2W is not liable for a Supplier's acts, omissions, insolvency, overbooking, schedule changes, service quality or failure to refund. It will reasonably help pursue a claim against the Supplier.
16.4
The Platform relies on third-party infrastructure and services, including hosting, email delivery, maps, weather, news, AI and payment services. Their availability is outside D2W's control.
16.5
Where the Platform runs. The Platform and its database are hosted on cloud infrastructure located outside India, and certain service providers and Suppliers also operate outside India. Personal Data entered on the Desk is therefore stored and processed outside India. The current hosting location and the list of sub-processors are stated in the Policies and are kept current there. D2W will not host Personal Data in a country or territory that the Central Government has restricted under the DPDP Act.

17. Availability, Maintenance and Support

17.1
D2W targets the availability and support response times set out in the Service Levels & Support Policy or in Schedule C of the Agreement.
17.2
Planned maintenance is scheduled outside peak business hours where practicable. D2W gives at least 24 hours' notice of planned maintenance expected to last more than 30 minutes.
17.3
Support is available Monday to Saturday, 10:00 AM to 8:00 PM IST, by email at info@dash2wheel.com and by phone on +91 70002 93640. The Partner provides first-line support to its Agents and escalates to D2W any issue it cannot resolve.
17.4
D2W takes regular backups of the production database and maintains a documented recovery procedure. Its recovery objectives are stated in the Information Security Policy.

18. Warranties and Disclaimers

18.1
D2W warrants that it will provide the Platform with reasonable skill and care, in line with good industry practice.
18.2
Except as expressly stated, the Platform is provided "as is" and "as available". To the extent the law allows, D2W disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, uninterrupted or error-free operation, and the accuracy of Supplier or third-party content.

19. Indemnity

19.1
The Partner will indemnify and hold harmless D2W, its proprietor, employees and contractors against all claims, losses, penalties, damages and reasonable legal costs arising from:
  1. a breach of these Terms or the Policies by the Partner, its Agents or their users;
  2. any quotation, representation, price or service the Partner or an Agent offers to a Customer;
  3. fraudulent or unauthorised Bookings or payments made through their Accounts;
  4. any claim by an Agent, or by an Agent's Customer, relating to money the Partner collected from that Agent, credited to it, or failed to return under clause 10.7;
  5. any claim that the Partner Brand infringes a third party's rights;
  6. any tax, levy or statutory liability that the law places on the Partner or an Agent.
19.2
The indemnified party must promptly notify the indemnifying party of the claim, allow it reasonable control of the defence, and not settle the claim without its consent, which must not be unreasonably withheld.

20. Limitation of Liability

20.1
Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.
20.2
Subject to clause 20.1, D2W is not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill or data, however it arises.
20.3
Subject to clause 20.1, D2W's total aggregate liability arising out of or in connection with the Platform, these Terms and the Agreement, in any 12-month period, is limited to the greater of (a) the Fees the Partner actually paid to D2W in the 12 months before the event giving rise to the claim, and (b) ₹2,00,000 (Rupees two lakh). It excludes amounts paid to Suppliers and Wallet balances.
20.4
Wallet balances that are properly due for withdrawal are not reduced by clause 20.3, and D2W's obligation to return a Partner's own Wallet balance is not limited by it.

21. Suspension and Termination

21.1
D2W may suspend all or part of the Platform for the Partner or an Agent, with notice where practicable:
  1. for non-payment under clause 11.3;
  2. for a breach of clause 13;
  3. where required by law, a court, a regulator or a Supplier;
  4. to prevent a security incident or fraud.
21.2
Either party may terminate the programme as set out in the Agreement. Where no Agreement is signed, either party may terminate on 30 days' written notice.
21.3
On termination, the Partner's and its Agents' right to use the Platform ends, and all unpaid Fees become due immediately. Bookings already confirmed remain valid under the Supplier's terms. Wallet balances, after the deduction of amounts owed, are refunded as the Policies describe. The balance of a Partner-Funded Agent is returned to its Partner, who settles with that Agent.
21.4
D2W makes the Partner's data available for export for 30 days after termination. It then deletes or anonymises that data within 90 days, except where the law requires records to be kept.
21.5
Clauses 10.5, 10.7, 11, 14, 15, 19, 20, 21.3 to 21.6, 25 and 26 survive termination.
21.6
Change of control. The Partner will notify D2W in writing within 15 days of a change in the ownership or control of its business. Where control passes to a person who competes with D2W, D2W may terminate on 30 days' written notice and will refund the unused part of any prepaid Fee.

22. Force Majeure

22.1
Neither party is liable for a delay or failure caused by events beyond its reasonable control. Such events include natural disasters, epidemics, war, terrorism, riots, government action, strikes, a failure of the power grid, telecommunications or internet, a Supplier or airline system outage, or a cyber-attack despite reasonable safeguards.
22.2
Clause 22.1 does not excuse an obligation to pay money that is already due. If a force majeure event continues for more than 60 days, either party may terminate the affected services on written notice.

23. Changes to these Terms

23.1
D2W may update these Terms. Material changes are notified to the Partner by email or through the Desk at least 30 days before they take effect, unless a shorter period is required by law, a Supplier or a security need.
23.2
A new version is put to the account owner for acceptance on the Desk under clause 1.6 when it takes effect. Continued use of the Platform after a change takes effect is also acceptance of the change. A Partner that does not accept a material change may terminate before it takes effect, without paying for the unused part of a prepaid period.

24. Notices

24.1
Legal notices to D2W must be in writing and sent by registered post, speed post or courier to B-9, Neha Apartment, Near Collector Office, Indore – 452001, Madhya Pradesh, India, with a copy by email to info@dash2wheel.com.
24.2
Notices to the Partner are sent to the address and email recorded in the Agreement or on its Account.
24.3
Operational notices, such as maintenance, feature changes and payment reminders, may be given by email or through the Desk.

25. Governing Law and Dispute Resolution

25.1
These Terms are governed by the laws of India.
25.2
The parties will first try to resolve any dispute through good-faith discussion between senior representatives within 30 days of written notice of the dispute.
25.3
A dispute not resolved within that period will be referred to arbitration by a sole arbitrator appointed by mutual agreement, under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Indore, Madhya Pradesh, and the language will be English.
25.4
Subject to clause 25.3, the courts at Indore, Madhya Pradesh have exclusive jurisdiction, including for interim relief.

26. General

26.1
Relationship. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, franchise or employment relationship, despite the use of the word "Partner".
26.2
Assignment. The Partner may not assign or transfer its rights or obligations without D2W's prior written consent. D2W may assign them to an affiliate or to a successor to its business, including on incorporation, on notice to the Partner.
26.3
Severability. If any provision is held invalid, the rest continues in force, and the invalid provision is replaced by a valid one that comes closest to its intent.
26.4
Waiver. A failure or delay in exercising a right is not a waiver of it.
26.5
Electronic records. These Terms are an electronic record under the Information Technology Act, 2000. Acceptance by electronic means, including under clause 1.6, is binding.
26.6
Language. These Terms are written in English. A translation is provided for convenience only, and the English version prevails.
26.7
Continuity. If D2W ceases to carry on business, or an insolvency process begins in respect of it, D2W will, so far as it is able, give the Partner at least 30 days' notice, keep the Desk available in read-only mode for Booking and document retrieval for 30 days, provide an export of the Partner's and its Agents' data in CSV or JSON, and return Wallet balances properly due after deducting amounts owed.

27. Contact

27.1
D2W Mobility (Dash2Wheel) · B-9, Neha Apartment, Near Collector Office, Indore – 452001, Madhya Pradesh, India.
27.2
Email: info@dash2wheel.com · Office: +91 731-4397522 · Sales: +91 89825 98676 · Support: +91 70002 93640 · Hours: Monday to Saturday, 10:00 AM to 8:00 PM IST.